Bookings, reminders and rebooking handled for salons, spas and local shops
Salons, spas and local shops run on repeat visits. We build the system that answers booking questions, sends reminders before appointments, gets intake forms done before the first visit, and checks in with clients who have not been back, all to people who agreed to hear from you.
What gets handled
Replies, follow-up, onboarding and reporting for salons, spas and local shops
01 · Inquiries in
Appointment bookings, questions about services, hours and gift cards, and calls during a busy shift answered the same way every time.
answered right away
02 · Follow-up out
Appointment reminders, a rebooking reminder when a client is due, win-back messages to clients who have not visited in a while, and birthday notes for clients who opted in.
on schedule, with consent
03 · Onboarding
Intake or consent forms signed before the first visit, a welcome message with where to park, and a reminder the day before.
sent in order
04 · Monthly overview
A monthly overview of bookings, no-shows, repeat visits and rebooking, compared with last month, plus a check on every process we run. Then a monthly review call to go through it. Live dashboards are available when a business needs them.
reviewed with you
The website
A website built for salons, spas and local shops
Local customers want to see what you offer, when you are open and how to book. The site answers all three on a phone screen.
01 · Website
Services and hours
Clear pages for your services, your hours and your location, so people searching nearby find what they need.
02 · Website
Booking from the page
Visitors book an appointment straight from the site, through the booking tool you already use.
03 · Website
Forms before the visit
New clients complete intake or consent forms before they arrive, so the first visit starts on time.
04 · Website
Connected to reminders
Each booking lands in your CRM. Reminders and check-ins with clients who have not been back go only to people who agreed to hear from you.
Built with the automation behind it
Workflows
How the workflow fits together
After a visit, a quick check goes out, happy clients get a review link, and problems go to the owner. Calls during a busy shift get answered and booked.
Simulated. Counts in the diagram are illustrative.
Texts and consent
What a new lead hears first
Texts only go to people who said yes to texts on your form. The first one arrives within a minute or two of the request, from a number registered with the carriers, and STOP and HELP work the way they should. Outbound calls follow the same rule. Incoming calls are answered, and AI calls are recorded only with consent stated at the start.
Qualifying questions we would start with
- 01 Is this your first visit with us?
- 02 Which service are you booking?
- 03 Would you like the intake form by text or by email?
- 04 Do mornings, lunchtime or evenings usually suit you?
- 05 Would you like a reminder the day before?
You choose the final questions and wording. Answers are saved to your CRM, and anything the system cannot answer goes to a person.
- Hi [First name], this is [Salon or spa]. Thanks for booking your first visit on [day]. Two quick things before you come in. Reply STOP to opt out.
- Ok!
- Would you like the intake form by text or by email?
Words in [brackets] are filled in with your business and the lead's own request.
Why reply speed matters
Published research on following up
7×
Firms that responded to a web lead within an hour were nearly seven times as likely to qualify it as firms that waited longer.
23%
of the 2,241 companies in the same audit never responded to a web inquiry at all.
53%
of mobile site visits are abandoned when a page takes longer than three seconds to load.
Common questions from salons, spas and local shops
What can a salon, spa or local shop automate?
Booking and rescheduling, reminders before appointments, intake forms before the first visit, review requests after a visit, rebooking reminders, and win-back messages to clients who have not been in for a while.
Can it answer the phone during a busy shift?
Yes. An AI receptionist can answer common questions such as hours, location and how booking works, book or move appointments, and pass the call to a person when needed. Calls are recorded only with consent stated at the start of the call.
Who gets win-back and birthday messages?
Only clients who agreed to texts or email. Messages come from a number registered with the carriers, and STOP and HELP work the way they should.
Do we have to change our booking software?
Usually not. We connect to the booking, point-of-sale and email tools you already use, and only suggest a change when a tool is in the way.
How do we know it is working?
You get a monthly overview and a monthly review call. The overview covers bookings, no-shows, repeat visits and rebooking, compared with last month, and flags anything that needs a fix. Live dashboards are available when a business needs them.
What should a salon or spa website include?
Your services, hours and location, a way to book from the page, and intake or consent forms people can complete before the first visit. We connect it to your booking tool and CRM so reminders and check-ins go out on their own, only to people who agreed to them.
Walk us through how work comes in today
A free 30-minute call. We look at how requests reach you today, where follow-up slips, and what we would set up first. Every engagement is scoped on the call.